
You may resolve this by checking for updated sound card drivers from the manufacturer's website.Since you can not cover the headphone jack on your PC, it can easily gather dust and debris over time. Check the manufacturer's website to see if they have updated drivers available for download.Īnother reason for an error to occur is if the sound card in your computer is not currently compatible with the headset.

However, the manufacturer may have updated driver software available on their website.

Some headsets do not come with software when purchased. If any drivers came with your headset, install them and then try connecting the headset to the computer again. If you get an error message when connecting a headset to your computer, this often means that additional software is needed for the headset to work properly. The microphone portion of the headset can be tested by opening any sound recorder and recording your voice. For example, you could open a YouTube video and make sure the sound in the video can be heard. The headphones can be tested by opening anything that plays sound. If you're unsure the headphones or microphone are working, you can test each part of the headset by following the steps below.

Make sure Bluetooth is enabled on your computer.Once connected to the line out and microphone connectors, the headset is ready to use. All Mini Plug devices can be connected and disconnected while the computer is turned on. Can I plug in a Mini Plug while the computer is on? If your headset has a Mini Plug connector and a USB connector, both need to be connected.
